Business IT Support

Business IT Support is an essential backbone for modern companies, offering a multitude of benefits that can significantly enhance operational efficiency and security. With expertise and knowledge at their disposal, businesses can leverage the latest technologies and best practices, ensuring they stay ahead in a competitive market. The scalability and flexibility provided by IT support allow businesses to grow and adapt without the constraints of in-house limitations. Moreover, cost savings are realized as IT support helps avoid the need for a full-time IT staff, reducing overhead while still maintaining high-quality tech assistance. Proactive monitoring and issue resolution ensure that potential problems are identified and addressed before they can impact business operations, minimizing downtime. Lastly, by outsourcing IT needs, companies can focus on core business activities, driving innovation and growth while the IT support handles the technological complexities.

Tech-West support team covers all areas of the South-West of the UK including Bristol, Bath, Stroud, Swindon, Gloucester, Cheltenham, Portishead, Weston-super-Mare, Bridgewater, Taunton and Exeter. We also offer IT support across wales through our sister company Tech-Wales based in south-wales.

Working with a variety of businesses from single person micro-businesses to the largest multi-national PLCs, we recognise that each of these different types of business require different levels of support services. Smaller business tend to be more cost-sensitive, and require less support than a larger businesses – our pay-as-you-go plans are perfect for smaller businesses or businesses that are at the start of their period of growth.

As your business gets larger, then you are more focused on ensuring that your employees can be productive. You can typically save around £1,000 per month, by outsourcing your IT to an external organisation such as Tech-Wales rather than directly employing an IT professional. Also, by outsourcing your IT to Tech-Wales you don’t only get a single IT professional but you get a whole team of IT professionals who are just a phone-call away.

These plans are ideal for micro and small businesses who either infrequently require support services or who don’t want to pay a monthly fee. Get access to experienced, professional IT support technicians who will remotely diagnose and resolve most problems on the first call.

• Pay-as-you-go customers benefit from
• Only pay for IT support when you use it, no monthly outgoings.
• Get up to 10% or 20% discounts on our standard daily rates.
• Pay-as-you-go support packs never expire.
• A whole team of IT professionals are only a phone call away.
• Use your support pack hours for both on site & remote support as required.
• Get expert advice on the best systems for your business.

How much does it cost?

Our pay-as-you-go pricing is also simplicity itself, Visit our store to purchase today!

Monthly Business IT Support

Our monthly support plans mean that you benefit from our premier levels of support. We offer both a remote-only and fully-inclusive support plans that come with an agreed service level agreement and a commitment to our response times. Monthly support customers get additional benefits over and above those of our pay-as-you-go customers. Monthly support plans deliver

• A whole team of IT professionals who are only a phone call away.
• Agreed Service-Level-Agreement, Response Times & Escalation Process.
• Best-Endeavours out of hours support for site-wide system-down issues.
• Pro-Active Server Monitoring.
• Daily Backup monitoring and support/advice.
• Expert advice on the best systems for your business & we really get to know how your business works.
• Our lowest-daily rate for any additional support / project work.

How Much Does It Cost?

Our monthly support plans are based on the number of users (NOT DEVICES!) and number of servers that you would like us to cover.